Refund policy

Refunds / Returns

All orders are final. No refunds or returns except for items damaged during shipping. See our policy for damaged items below.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds for damaged items will be handled on a case-by-case basis.

To start a damaged return, you can contact us at info@magnetcustomco.com. We will respond to your request within 2 business days regarding your return request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@magnetcustomco.com.

 

Magnet Custom Co., LLC.